Delivery and Returns Policy

DELIVERY

For UK customers the price on the website includes 2nd Class Royal Mail postage and packaging.  For international orders please contact me so that I can work out the best option for your delivery.

Items ordered from stock (as indicated on the website) are normally posted out to you within 2 working days. 

Please note that your parcel will be tracked and will require a signature to ensure safe delivery.

I use 100% recyclable packaging to send all my items.

RETURNS

If you are not entirely happy with you purchase please contact me within 14 days so we can organise a refund or exchange.  The piece must be returned in pristine condition before a refund will be processed – return postage is not covered.

Every care is made with packaging to ensure your product arrives in perfect condition. However, please note that delicate areas, such as wings and tail, may become slightly distorted during transit. If this happens, please simply bend the wires gently back into shape. Do not over manipulate as this can cause the fine wire to break.

Comments are closed.